AxVoice Reviews

(based on 3 reviews)

101 of 180 people found this review helpful

My experience with Axvoice was disappointing. I initially chose their service thinking it would be a straightforward and cost-effective way to set up a landline. Unfortunately, it ended up being more complicated than expected.

Getting the account activated took over a week, and I had to reach out multiple times to their support team just to get updates. Responses were slow and often lacked the clarity needed to move things forward.

Their website advertises a live chat feature, but in practice, it wasn’t functional. That left email as the only option for support, which made it difficult to get timely or helpful assistance.

In the end, the service didn’t live up to what was promised, and the lack of dependable customer support added to the frustration. I’ve since switched to another provider and have had a much better experience.

In summary, I would not recommend AxVoice to a friend.

102 of 170 people found this review helpful

I signed up for AxVoice’s VoIP service, expecting a reliable and affordable solution after paying for a full year upfront. However, after only three months, my account was suspended for "failure to pay"—despite my payment covering the entire year.

Service Quality
Calls drop after 15 minutes, making conversations unreliable.

Noticeable 10-second delay before calls start ringing, disrupting usability.

Customer Support
False advertising of live chat support—clicking on it redirects back to their website instead of offering real help.

No phone support available, and their only contact method is a webform, which they never respond to.

Billing & Refund Issues
Partial refunds at best, and AxVoice continued charging my credit card even after cancellation.

Unresolved complaints on BBB, proving poor business practices.

In summary, I would not recommend AxVoice to a friend.

412 of 788 people found this review helpful

I am stuck in installation, can make a call out on temporary number.
No customer support phone number to call them on to see what I am missing.
Certain parts of their instructions do not match reality of what I have
(My router configuration options, and the adapter ivr settings to get its ip; the ivr responses aren't what they say and I can't get past it - if I need to)
Submitted an email. Await response.
Submitted a Ticket. Await response. (no open ticket review page)
There is a live help button on the side of their support page, but it is not a chat. for tech support or general support, it says "offline". Here I am, noon on a Thursday...

I don't know whether I need to play with a configuration to get the rest of the way. I don't know if my existing number completed its porting process. I need them to tell me something now that I am here.

I fully expect, by reviews read, that I will be happy with it but I am nervous about the tech support. They advertised 24x7.

In summary, I would recommend AxVoice to a friend.