As with many of the products and services we review, there’s a lot of competition in the VOIP services market, making it difficult to know which service to choose. No.1 Reviews has compiled a collection of great specific, in-depth reviews to help all of our users choose the service that is right for them and this buying guide helps bring all of that information together to give our readers an idea of what they should be looking out for when reading those reviews and choosing a service.
What are VOIP calling services?
VOIP stands for voice-over-Internet Protocol and is the general term for telephony services that are provided using internet technology. The precise nature of particular VOIP services varies considerably, from services that simply offer cheap or free PC-PC calls between users, to those that offer more advanced services such as hosted virtual PBX, ideal for business users. For all the information you need about the most commonly used specialist terms in this industry, follow the link to our glossary, which should help demystify some of the more unusual terms.
How can VOIP help you save money?
There are two main ways in which VOIP services can help you save money. Firstly, and most obviously, VOIP services offer reduced call fees when compared to standard landline and cell phones, and PC-PC calls are provided free of charge. This can have a significant effect on the overall cost of calls, both for private and business users. Importantly too, VOIP services (particularly those that are more advanced) can offer business users substantial efficiency savings, improving productivity in the answering and management of calls and thus improving customer satisfaction. All of this can be achieved with a relatively low-cost system that operates without substantial amounts of hardware. It’s easy to see, therefore, why VOIP services are becoming more and more popular in the business context.
What Import Features Should Be Considered?
The exact range of features and tools on offer at each service, along with the precise manner in which these features operate, differ considerably from site to site. In order to give our readers a thorough idea of the sort of features that they should be looking out for when they read our in-depth reviews, we have set out some of the most important features below.
FAQs, Customer & Technical Support
While definitely not one of the more exciting elements of any product or service, we always consider it important to examine the extent to which services provide technical and customer service support in the event that anything goes wrong. Look out for services that offer such support throughout the day and night, by a number of different means (such as email, telephone or live chat). With telephone services, this can be particularly important – especially if a problem with your phone service would mean you couldn’t get in touch with your provider by phone! Extensive FAQs are important too, helping users correct simple problems quickly and easily.
The Bottom Line
As with many services we review at No.1 Reviews, users have to weigh up a lot of factors in order to decide which service is right for them and their business. The most important factor, as you would expect, is probably the monthly cost of the service but prospective users should also take care to check out what our reviews say about the reliability of the service, the particular features on offer and the satisfaction of existing customers. Most importantly, finding a service that suits your needs and will actually make your communication with customers or acquaintances easier, should always be the ultimate aim. Enjoy!