Poor Reliability, No Customer Support & Billing Issues 16 April 2025 Reviewer: Mtigzuv from NY, NY
92 of 149 people found this review helpful
Call Clarity & Quality:
Reliability:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
I signed up for AxVoice’s VoIP service, expecting a reliable and affordable solution after paying for a full year upfront. However, after only three months, my account was suspended for "failure to pay"—despite my payment covering the entire year.
Service Quality
Calls drop after 15 minutes, making conversations unreliable.
Noticeable 10-second delay before calls start ringing, disrupting usability.
Customer Support
False advertising of live chat support—clicking on it redirects back to their website instead of offering real help.
No phone support available, and their only contact method is a webform, which they never respond to.
Billing & Refund Issues
Partial refunds at best, and AxVoice continued charging my credit card even after cancellation.
Unresolved complaints on BBB, proving poor business practices.
In summary, I would not recommend AxVoice to a friend.
