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Virtual PBX Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 1 review)

Category: Business VOIP Services (AKA Internet Phone Services)
Website: http://www.virtualpbx.com

Editor's Review Costs & Features Videos User Reviews
Average User Rating:
(1.0 Stars) based on 1 reviews

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Only 0% of Users Recommend it

PAGE 1: Displaying Reviews 1 - 1 of 1
Virtual PBX unreliable
30 November 2012
Reviewer: Dan from San Diego, CA

161 of 301 people found this review helpful

We were with Virtual PBX for almost 2 years. Being a growing business we rely on our phones for all of our business. Over these 2 years we had issue after issue with this service. At the end we were having 2-4 hours or more a week of unexpected down time. Often our phones would just stop ringing; calls would still go to voicemail but not to the phone. Their level 1 technicians, though nice on the phone, are not knowledgeable enough to resolve anything more than basic issues and wound up taking 1-2 hours on average to resolve anything. Their "24 hour support line" is seldom answered after hours and voicemails are not returned. On Election Day they oversold their circuits, this caused us to loose approximately 40%+ of our calls that day. When presented with this they replied by critiquing our business and stating "we didn't have enough operators to handle all of those calls anyway". With all due respect VPBX we were paying you to provide phone service, not evaluate our business and what we are capable of handling. By the way we did have enough people staffed to handle the traffic had your system been functioning... (Read the full review)

In summary, I would not recommend Virtual PBX to a friend.

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