Promises Promises - Yet Still Downright Unreliable Service 20 March 2014 Reviewer: Mr. Smith from CA
168 of 329 people found this review helpful
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We tried the Phone.Com service and found it to be very unreliable (i.e. 5-6 weeks per year of total inbound call routing downtime), billing overcharges, fax receive issues, total Server crashes, and their customer service is useless, and cannot be reached when their Server crashes. They only have one Server which is very unprofessional. All fluff and no solid backbone core service is not good for any business when it comes to something as critical as communications. We have lost thousands of dollars in business due to the Phone.Com service instability issues. Other less expensive, robust and reliable virtual phone services exist, so we said bye bye Phone.Com.
In summary, I would not recommend Phone.com to a friend.
