One of the best business voip services 12 June 2013 Reviewer: Cs from West Palm Beach, FL
200 of 386 people found this review helpful
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Overall I would give them a 95%. We've been with them for 4 years and I ran across this while looking up a telephone number. With our experience it's been mostly fantastic:
Pros are first class service with easy to use features that really add real value to our service. It's saved us a fortune from ATT and has probably increased our overall profits with their Call Tagging and easier call management tools.
Cons: There was a period there when I needed customer service to change some setting that I was on ETERNAL HOLD! I'm talking 20 freaking minutes!! They claim its due to their explosion of new customers but it was very aggravating. Over the last four years we've been out only a couple of times but after the 2012 Christmas we were out for an entire day with all inbound calls going to our cell phones. VERY UPSETTING but the PROS way out way the CONS.
That's the truth. You want an honest review there it is. Pros and Cons.
In summary, I would recommend Vocalocity to a friend.
