Phone Power Reviews

(based on 1 review)

23 of 44 people found this review helpful

I was a phonepower customer for a few years from 2011-2013, when phonepower was a good company with good customer service and good technical support. Now, as a returning customer in 2022, I have found the opposite to be true. Website reliability is terrible, and they have some serious, simple-to-fix technical web issues that they refuse to address. Further, the technical support gives self-contradicting explanations. I don't mean things that seem to disagree: I mean false. For example, when the phonepower.com generated an internal website error when navigating to the login page, Technical support said the following throughout the conversation "we don't use usernames for login", "we don't use equipment mac address for login", "login is by username", "login is only by equipment mac address", "internal website error means login was wrong", "again, we don't ask for username at login";....when I tried in a different browser, instead of the internal error, I was asked for username and password...exactly as he said is NOT what happens and exactly said what DOES happen. Which one?

...at best, he was incompetent and didn't care about giving statements that contradict each other. At best, he was one of those people who acts as technical support for several cheap companies that only want to pretend they have technical support. Either way, he was an absolute jerk. I just don't want to do business with that sort of company.

They used to be good. I am thinking they were bought out by some conglomerate to be a low-cost cash-cow, or they simple decided they don't need to have any kind of decent customer service any longer.

I am so happy I realized this in the legal 30-day contract cancelation that became US law back in the 90s.

Be careful to read the dates on reviews. All the good ones are 5 years old or older.

In summary, I would not recommend Phone Power to a friend.