BUYER BEWARE! 06 March 2013 Reviewer: Superdude from USA
190 of 392 people found this review helpful
Call Clarity & Quality:
Reliability:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
We have been with Vocalocity for several years now. We have not changed yet, but are now completely done with the terrible reliability of their system. It is not easy to simply change VOIP phone company's so I would encourage you to think three times before you go with this one. When you are running a business, you cannot afford to have missed calls due to your phone company not doing their job. Missed calls translate into lost money!
Vocalocity simply cannot keep their phones running without incident. We have bought all the equipment they requested, we have obtained an static ip address, we have a very highspeed internet connection. There is simply no excuses anymore!
Every year we have numerous times when the system will go down for a day. We have intermittent problems with the phone all day every day, and the really sad thing about this is we only notice this when we are calling out. Who knows really when the problems are exactly occuring and whether people are having a problem getting into your business. Their customer service must be only two to three people, because YOU WILL sit on hold from anywhere to 5 to 45 minutes waiting for someone to take your call. That is ridiculous!
In summary, I would not recommend Vocalocity to a friend.
