Freedom Voice Reviews

(based on 3 reviews)

182 of 319 people found this review helpful

I have been a freedom voice customer for over a year now and it has been bumpy from the get go. I own 9 phones and 3 of those have been down for over a month. I have spoken with customer support 5-7 times in the last 2 weeks and they are no help. I am not even looking for new free phones just guidance on getting new ones. I called in today and am currently on hold to speak with a supervisor. The person answering the phone said they left a note on the account to have me reset the phone as the big solution FYI I did that 30 days ago and multiple times since then. Like I said I have called many times and you wait at least 30 minutes on hold for them to answer. We have had so many problems I regret ever going with freedom voice in the first place. Time for a switch.

In summary, I would not recommend Freedom Voice to a friend.

166 of 372 people found this review helpful

I signed up for Freedom Voice and was unable to get my company name on the Account settings. Sounds simple enough, called their customer service desk and asked "please add my company name to billing and account information" as I was unable to do this from the web portal. After talking to four people over 5 days I was told it was still being worked on and that it would be a few more days! If they can't take care of something this simple I would hate to run into real trouble with them! So I have cancelled my account and in my opinion this is a very poorly run company with bad customer service. Do not use Freedom Voice !!!!

In summary, I would not recommend Freedom Voice to a friend.