Poor quality and customer service 15 July 2013 Reviewer: Eric from NYS
182 of 319 people found this review helpful
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I have been a freedom voice customer for over a year now and it has been bumpy from the get go. I own 9 phones and 3 of those have been down for over a month. I have spoken with customer support 5-7 times in the last 2 weeks and they are no help. I am not even looking for new free phones just guidance on getting new ones. I called in today and am currently on hold to speak with a supervisor. The person answering the phone said they left a note on the account to have me reset the phone as the big solution FYI I did that 30 days ago and multiple times since then. Like I said I have called many times and you wait at least 30 minutes on hold for them to answer. We have had so many problems I regret ever going with freedom voice in the first place. Time for a switch.
In summary, I would not recommend Freedom Voice to a friend.
